SHIPPING POLICY
Orders may be placed online on website of Tercelherbs Private Limited. (Hereinafter
referred to as “Tercelherbs”) at: www.skytercel.com or picked up from
Tercelherbs’s office and / or from any of the franchisee outlet of TercelherbsPrivate
Limited. Details are given below:
PICKUP FROM OFFICE OR FRANCHISEE OUTLET:
Pickup orders can be placed at any of the outlet.Payment options for Pickup Orders
can be Cash, Demand Draft, Credit Card and Debit Card.
Pickup hours for all Outlets are:
- Monday to Friday 10:00 a.m. - 06:00 p.m.
- Saturday 10:00 a.m. - 01:30 p.m.
- Sunday (Closed)
Please refer to website: www.skytercel.com for
any latest updates and future information.
HOME DELIVERY
Home Delivery orders can be placed for providing easy access & convenience on
website: www.skytercel.com or
by placing the order at office / franchisee outlets.
Payment:
Payment mode options for these orders can be:
- Orders placed at Office: Cash, Debit Card or Credit Card.
- Online orders: Credit Card, Debit Card, Net Banking, etc.
Home Delivery Orders Delivery fees:
Please refer to the website: www.skytercel.com for
more details on Delivery fees for the orders placed on: www.skytercel.com
The shipments are in perfect condition when the carrier takes possession of the
same. By signing “received” on the delivery note, the recipient(s) acknowledges
that the order was received in satisfactory condition. Do not sign in the event
of damages or product shortages. Hidden damages discovered after the carrier has
left and all other discrepancies must be notified within twenty-four (24) hours
of receipt of shipment. Failure to notify Tercelherbs Private Limited of any shipping
discrepancy or damage within twenty-four (24) hours of receipt of the shipment will
cancel Customer right to request a correction and shall be considered deemed acceptance
of the products.
Orders placed are typically shipped the very next business day. Orders placed on
Saturday after 2.30 pm will be shipped on the following Monday. Delivery time will
vary according to the location of customers. The average time for delivery is between
2 – 7 days. Delivery of products may not happen on Sundays or on major holidays
as per the policy of the delivery partner.
Delivery of the Product
- There are various delivery models for delivery of purchased Product to the Customers,
as decided by Tercelherbs. The risk of any damage, loss or deterioration of the
Products during the course or delivery or during transit shall be on Tercelherbs
and not on the customer. Tercelherbs represents and warrants that the products being
delivered are not faulty and are exactly those products which are listed and advertised
on the website and purchased by the customers and meet all descriptions and specifications
as provided on the Website: www.skytercel.com
- Customer shipping address, pin code will be verified with the database of Website
before they proceed to pay for their purchase. In the event order is not serviceable
by logistic service providers or the delivery address is not located in an area
that is covered under the order confirmation form, Customer may provide an alternate
shipping address on which the Product can be delivered by the logistics service
provider.
- Please note that there is no guaranteed dispatch time and any information about
the dispatch should not be relied upon as such. Therefore, time is not the essence
of the bi-partite contract between the Customer and Tercelherbs for purchase and
sale of product on or through the Website: www.skytercel.com,
However, the product shall not be delivered to the customer unless he / she make
the full and final payment for Tercelherbs Products.
- Customer shall be bound to take delivery of the Products purchased by him / her
that are said to be in a deliverable state. Where Customer neglects or refuses to
accept the delivery of the Products ordered by him / her, the Customer may be liable
to Tercelherbs for such non-acceptance. Tercelherbs at its own discretion may call
up the customer to evaluate the reason of non-acceptance of the product. The decision
of Tercelherbs would be final and binding on whether to redeliver orprocessrefund
as per the refund policy.
- The title in the products and other rights and interest in the products shall directly
pass on to the Customer from Tercelherbs upon delivery of such Product and upon
full payment of price of the Product. Upon delivery, the Customer is deemed to have
accepted the Products. The risk of loss shall pass on to the Customer upon delivery
of Product.
- Before accepting delivery of any Product, the Customer shall reasonably ensure that
the Product's packaging is not damaged or tampered.
Governing Law
- Any dispute(s) between customer and Tercelherbs, arising from this Policy, shall
be referred to the sole arbitrator (appointed by the company) and same shall be
adjudicated by such Arbitrator as per provisions of Arbitration Conciliation Act,
1996. However, all proceedings shall come within the jurisdiction of District Courts
in ______ (U.P, India) only and such arbitration proceedings shall be held
in district courts of_______ (U.P, India) only. The final decision of the
Arbitrator would be binding upon both the parties. Any breach of this covenant by
the Customer will make him liable for damages and legal costs to the Company.